OTA provides in-house representation for tenants in certain cases, and refers other cases to pro bono or contracted legal service providers and attorneys.  The Legal Division provides the following services:

• Legal Rights - Advises tenants of their legal rights, individually and in group settings.
• Representation - Provides legal representation in judicial and administrative actions if certain criteria are met, or assists tenants in finding other representation.
• Tenant Petition Filing - Assists tenants in completing and filing tenant petitions and drafting other court documents.
• Resolution - Assists tenants in mediation and other alternate dispute resolution forums, including direct negotiation with landlords.
• Tenant Hotline - Provides a web-based “Ask the Director” forum and responds to Mayoral, Council, inter-agency, and community inquiries about tenant rights and rental housing law.